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JAZ Trading
0
Cart0
  • Home
  • Shop By Product

    Balloons

    • Bubble Balloons
    • Anagram Foil Balloons
    • Prima Foil Balloons
    • Standing Airz
    • Decorator Balloons
    • Latex Balloons - Qualatex
    • Latex Balloons - Decrotex (Sempertex)
    • Latex Balloons - Kalisan
    • Foil Balloons
    • Orbz
    • Loon Balls
    • Quick Link Balloons
    • Twisters & Entertainers
    • Stuffing Balloons & Accessories
    • Accessories

    Accessories

    • Adhesive & Lines
    • Balloon Shine
    • Cups, Sticks & Seals
    • Confetti - Metallic & Tissue
    • Fixtures & Displays
    • Hat Boxes, Gift Boxes & Pots
    • Hi Float
    • Lights
    • Metallic Curtains
    • Paper Partyware
    • Ribbons
    • Sculpting Frames & Arches
    • Soft Toys & Teddies
    • Tassels
    • Weights

    EQUIPMENT

    • Aeropole Systems
    • Conwin Accessories
    • Conwin Inflation Machines
    • Conwin Regulators
    • Electric Balloon Inflators & Accessories
    • Hand Pumps
    • Sealers
    • Q-Boom
    • Mag Movers & Magnets
  • Shop By Occasion

    Select Your Occasion Below

    • Anniversary
    • Australia Day
    • Baby
    • Balloons For Business
    • Birthday
    • Christmas
    • Congratulations
    • Day Of The Dead
    • Easter
    • Engagement
    • Father's Day
    • Football Fever
    • Gender Reveal
    • Get Well
    • Good Luck
    • Graduation
    • Halloween
    • Hen's Night
    • Love
    • Melbourne Cup
    • Milestones
    • Mother's Day
    • New Year's Eve
    • Religious
    • Retirement
    • St Patrick's Day
    • Thank You
    • Valentine's Day
    • Wedding
    • Welcome
  • Shop By Theme

    Shop by Theme

    • Animals
    • Butterflies And Dragonflies
    • Circus
    • Dinosaurs
    • Emoji
    • Fairies
    • Llama & Cactus
    • Mermaids
    • Ombre
    • Rainbows
    • Space
    • Transport And Vehicles
    • Tropical
    • Tutti Frutti
    • Under the Sea
    • Unicorns Magical
  • Flowers & Foliage
  • Helium
  • New Products
  • On Sale
  • Contact
  • Register For Trade Access
  • Home
  • Returns / Backorder Policy

Returns / Backorder Policy

 

Damaged or Faulty Stock:

On rare occasions, items do become "damaged" as part of the manufacturing or transporting of the goods to you. A credit or replacement for a faulty product is conditional on the following:

  • You must notify us of a Faulty or Damaged product within 48 hours of receiving your order.
  •  You must keep evidence of the faulty product and the carton in which it was shipped until we advise on your requested credit or exchange. We will require a photo or video of the product and package for insurance purposes to prove the issue. If the photo or video is insufficient, we may request additional photos or videos. If you dispose of the item before we approve (or reject) the claim, we reserve the right to reject your claim.
  •  We will not provide a credit or replace a product that has been misused, mishandled, or incorrectly installed or serviced. It is the responsibility of the customer to ensure that all instructions and advice or warnings given by the manufacturer, supplier, or us are followed.
  •  The limit of the compensation for a faulty product will be the replacement or credit of that faulty product once it has been returned to us.
  •  We reserve the right to inspect and test a product to determine if it is in our opinion faulty or damaged. It is at our discretion that we determine if an item is damaged or faulty.
  •  The delivery time for a replacement product starts from when we confirm that we will replace your product and will then follow normal shipping times, the same as if the product was being dispatched as a normal order. See shipping times for details however they may vary if we need to source the product for you in which case, we will notify you of delays.

To organise a credit or replacement please contact us by phone or email with the following

  1. Order number or receipt number
  2. Date of order
  3. A photo of the item/s with the issue if it is damaged or faulty
  4. Description of issue

We will generally be in touch within 24 hours to provide further assistance and the outcome of our investigation.

  • If your return is approved, we will ask you if you would like a credit or replacement (at your discretion) generally by the next business day. If a replacement or credit is requested, it will generally be processed within 7 days and if a replacement is requested and we have the replacement in stock, it will be dispatched per our shipping procedure.

Change of Mind:

We understand sometimes an item is not quite what you were looking for. If an item is approved to be in a re-saleable condition, a credit will be added to your account less a 20% restocking fee.

  • Change of mind or overstocking returns are currently unavailable on latex.
  • Special ordered and discontinued items cannot be returned.

Backorder Policy

Please note that as we operate as an open warehouse, our website does not display live inventory levels. While we strive to keep all product listings up to date, occasionally items may be temporarily unavailable at the time of your order.

In the event that an item you've ordered is out of stock:

  • You will receive an email notification outlining the unavailable items.

  • A member of our team will also follow up with a phone call to discuss suitable alternatives, expected restock dates, or options for a credit.

We are committed to ensuring you receive the best possible service and will work with you to find a solution that suits your needs.

If you have any questions about stock availability before placing an order, feel free to contact us directly.

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About Us

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Information

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Stay In Touch

Copyright © 2025 JAZ Trading
ABN: 89 626 614 551
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern JAZ Trading’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘JAZ Trading’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 1 2 Sierra Place Upper Coomera 4209. Our ABN is 89 626 614 551. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.